Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cheerymom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased two of these seaplanes for my 2 great-grandsons, one green and one yellow and they absolutely love them. They are made so durable and they did take them in their small pool and they loved how they floated....I'm so glad that I got them and I'm sure they will last them forever. They absolutely a Great Gift Idea!! I highly recommend!
This toy is fun, educational, eco-friendly, made in the USA, and phthalate, BPA, and lead free. It's a guilt-free toy! It is one of our favorite bath toys. It floats very well (compared to many other bath toys that don't), and it sparks my 5-year old's imagination. He likes to pretend that the plane is landing on the water, or he will push the plane under so it fills up with water and pretend it is sinking (so his superheroes can save the day). His 1.5 year old sister loves filling it up and dumping it out as well.
We've purchased a number of Green Toys and they have all been quality. I love that they're made in the USA! The recycled plastic really has a nice feel to it and is very sturdy, we have had some for years and they still pretty much look like new.
I got this airplane for my one-year old daughter. The quality of the toy is wonderful. It is durable, easy to grasp, and is oh-so happy and colorful. The only downside is that the toy isn't very interactive. You can hold it, play with the propeller, and take in the tub (it floats), but that is about it. So if you are looking for something more complicated, this isn't the toy for you.
Very high quality toys, I love the texture of the plastic and the fact that it is recycled. Colors look exactly like in the picture. Kids love them, perfect for bath time.
This is now my grandsons favorite new toy, he sleeps with it, takes a bath with it and carries it around with him. I’m looking forward to the summer in the pool.
Fun toy for my son to play with in the bath. Does fill with water fairly easily, but drains well too. Floats pretty good. I think we'll get some good use out of it for a few years. Seems well made.
Love this product. Have bought a couple for my grandsons and they were a big hit and dishwasher safe!
It's a very well made product but despite all the drain holes, I worry about mold. I wish there was a way to easily open it. It looks like it might come open but I'm scared I'll break it. Hopefully there's nothing harmful growing inside.
It doesn't get better than this. The toy is amazing, perfect for infants, and of quality unseen these days. Your products have an obvious personal touch for quality.
Very high quality toys, I love the texture of the plastic and the fact that it is recycled. Colors look exactly like in the picture. Kids love them, perfect for bath time.
I like the design and very nice quality. Kids will love it for sure.
Seems quite sturdy and should last a long time! Great for kids and adults!
Cute Seaplane. Colorful in yellow and green. Propeller twirls around.